Terms of Service
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Terms of Service
Last Updated: November 10, 2026
1. Introduction
Welcome to AERVAGO.
These Terms of Service govern your access to and use of https://aervago.com (the "Website"), including browsing our bedding and home products, placing orders, and using the services available through our online store.
By accessing or using this Website, you agree to these Terms of Service and the applicable policies referenced herein. Please read them carefully before making a purchase.
This Website is operated by:
Website Operator: Nanchang Quxun Labor Services Co., Ltd.
Business License Entity: Nanchang Quxun Labor Services Co., Ltd.
Registered Address: Room 102-2, Building 16, Hengda Yujing Residential Community, No. 218 Aihu Road, Nanchang High-tech Industrial Development Zone, Nanchang, Jiangxi, China.
2. General Terms
By using this Website, you agree to comply with these Terms of Service and all applicable laws and regulations.
If you do not agree with these Terms, please discontinue your use of the Website.
You must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is applicable, to place an order.
By making a purchase, you confirm that you have the legal capacity to enter into a binding agreement.
3. Products and Services
AERVAGO offers selected bedding and home products for everyday living.
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability displayed on our Website are accurate and up to date.
Product colours and appearance may vary slightly due to screen settings, lighting conditions, photography, and manufacturing variations.
Product dimensions, materials, included components, and other specifications should be reviewed on the relevant product page before purchase.
We reserve the right to correct errors, update product information, adjust prices, modify product availability, or discontinue products when necessary, subject to applicable law and rights already established under a confirmed purchase.
Nothing in this section permits us to disregard an accepted order or applicable consumer protection requirements.
4. Orders and Payment
When you place an order, you submit a request to purchase the selected products under the terms and prices displayed at checkout.
Please carefully review your selected products, quantities, available options, shipping address, and order total before completing payment.
We reserve the right to review, limit, or decline orders where reasonably necessary, including circumstances involving:
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Product unavailability.
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Obvious pricing or listing errors.
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Payment authorization issues.
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Suspected fraudulent or unauthorized transactions.
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Violations of these Terms or applicable law.
Where an order cannot be fulfilled or is canceled after payment has been collected, we will notify you and arrange any applicable refund in accordance with our policies and applicable law.
Payments are processed through the payment methods and service providers available at checkout.
Payment information is handled according to the applicable payment providers' security practices and privacy policies.
After placing an order, you may receive an order confirmation email. This confirms that your order has been received but does not necessarily mean that it has been dispatched.
5. Shipping and Delivery
AERVAGO offers shipping to destinations supported and displayed at checkout.
Our standard order processing and shipping estimates are:
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Order Processing: 1–3 business days.
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Shipping Transit: 10–20 business days after dispatch.
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Estimated Total Delivery: 11–23 business days, including normal processing.
Business days are Monday through Friday, excluding applicable public holidays.
These timeframes are estimates and are not guaranteed arrival dates.
Actual delivery times may vary depending on destination, customs clearance, carrier operations, weather conditions, remote delivery locations, and seasonal shipping volumes.
Where available, tracking information will be sent to the email address provided at checkout after dispatch.
For further information, please review our Shipping Policy.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country's authorities.
Any applicable taxes or shipping charges collected by the store will be displayed at checkout where required.
Import duties or other destination-specific charges not collected at checkout may be subject to local regulations and the applicable delivery arrangements.
Customers are encouraged to review relevant import requirements before placing an international order.
Nothing in this section changes any mandatory obligations imposed on us by applicable law.
7. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Eligible change-of-mind return requests must normally be submitted within 14 calendar days after delivery.
For eligible returns, items should be unused, in their original condition, and include supplied accessories and packaging where applicable.
If an item arrives damaged, defective, incorrect, or incomplete, please contact our customer service team within 7 calendar days after delivery whenever possible.
Approved refunds are normally issued within 5–10 business days after approval.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Please contact our customer service team before sending any merchandise back.
For complete information, please review our Return & Refund Policy.
Nothing in these Terms limits mandatory consumer rights or remedies available under applicable law.
8. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing it.
We will review your request based on the current fulfillment status of the order.
Changes or cancellations may not be possible once an order has entered fulfillment or has been dispatched.
If a cancellation is approved after payment has been collected, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.
We cannot guarantee that every change or cancellation request can be accommodated.
9. Customer Responsibilities
You are responsible for providing accurate and complete information when placing an order, including:
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Your name and contact information.
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Your billing and shipping addresses.
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Your selected products and quantities.
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Your payment information.
Please carefully review your information before completing checkout.
You agree not to use the Website for unlawful, fraudulent, abusive, or unauthorized purposes, or to interfere with the Website's operation, security, or availability.
We reserve the right to take reasonable action when activity violates these Terms or applicable law.
10. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected in connection with our online store.
Please review our Privacy Policy for information about:
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Personal information collection and use.
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Cookies and similar technologies.
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Third-party service providers.
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Advertising and measurement technologies.
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AppLovin advertising disclosures.
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Your applicable privacy rights and choices.
For information about AppLovin's privacy practices, please visit:
Our handling of personal information remains subject to applicable privacy laws and the rights and choices available to you under those laws.
11. Intellectual Property
Unless otherwise stated, the Website's original text, design elements, graphics, and other original content are protected by applicable intellectual property laws.
You may access and use Website content for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, or commercially exploit Website content without appropriate authorization, except where permitted by applicable law.
Third-party names, trademarks, and materials remain the property of their respective owners.
12. Limitation of Liability
To the fullest extent permitted by applicable law, AERVAGO and its operator shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or our products and services.
We do not guarantee uninterrupted or error-free Website operation. Temporary interruptions, technical issues, security incidents, or service delays may occasionally occur.
Nothing in these Terms excludes or limits liability, remedies, warranties, or consumer rights that cannot lawfully be excluded or limited.
Where applicable law requires a different standard of responsibility, that law will take priority.
13. Governing Law and Dispute Resolution
These Terms of Service shall be interpreted in accordance with applicable laws and any mandatory consumer protection rules that apply to the transaction.
We encourage customers to contact our customer service team first to resolve questions or disputes informally and in good faith.
Where a dispute cannot be resolved through direct communication, it may be referred to a court or other competent authority with jurisdiction under applicable law.
Nothing in this section deprives consumers of any mandatory rights to bring proceedings before a competent court or authority where such rights apply.
14. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in our business operations, Website features, services, or legal requirements.
The updated version will be published on this page with a revised Last Updated date.
Changes will apply as permitted by applicable law. Where required, we will provide appropriate notice or obtain consent.
We encourage customers to review these Terms periodically.
15. Contact Us
If you have questions about these Terms of Service, your order, or our Website, please contact our customer service team.
Customer Service Email: service@aervago.com
Customer Service Phone: +1 6612102818
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).
Response Time: We aim to respond within 24–48 hours.
16. Store and Company Information
Brand Name: AERVAGO
Website: https://aervago.com
Operated by: Nanchang Quxun Labor Services Co., Ltd.
Business License Entity: Nanchang Quxun Labor Services Co., Ltd.
Registered Address: Room 102-2, Building 16, Hengda Yujing Residential Community, No. 218 Aihu Road, Nanchang High-tech Industrial Development Zone, Nanchang, Jiangxi, China.
Customer Service Email: service@aervago.com
Customer Service Phone: +1 6612102818
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