FAQ

Frequently Asked Questions

Last Updated: November 10, 2026

Welcome to AERVAGO! Below you will find answers to common questions about our bedding and home products, ordering, payments, shipping, returns, and customer support.

If you need additional assistance, please contact us at service@aervago.com.

1. What products does AERVAGO offer?

AERVAGO is an online store focused on bedding and home products designed to bring comfort, warmth, and thoughtful details into everyday living.

Our selection may include bedding essentials, blankets, pillows, decorative home textiles, and other practical home products.

Available products, styles, sizes, materials, and specifications are displayed on their individual product pages.

2. How can I choose the right size?

Before placing an order, carefully review the dimensions and size information provided on the individual product page.

We recommend measuring your bed, mattress, or intended space before selecting a product.

Please check the measurement units, selected product variant, and package contents to make sure the item meets your requirements.

If any important size information is missing or unclear, contact our customer service team before purchasing.

3. What materials are AERVAGO products made from?

Materials may vary depending on the individual product.

Please refer to each product page for its stated materials, fabric composition, construction details, and other available specifications.

We recommend checking the product description carefully if you have specific material preferences or requirements.

4. What is included in my order?

The items and accessories included in an order depend on the selected product and variant.

Please review the product description, selected options, and package contents before completing your purchase.

Decorative items, bedding accessories, or styling props shown in product photographs are not included unless expressly stated in the product listing.

5. How should I care for my bedding products?

Care instructions may differ depending on the materials and construction of each product.

Please follow the care instructions provided on the individual product page or accompanying product documentation.

Do not assume that every item is machine washable, suitable for tumble drying, or compatible with the same cleaning methods.

If you need additional care information, please contact us before cleaning or using the product.

6. How long does order processing take?

Orders are normally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Processing time is separate from shipping transit time.

7. When will my order arrive?

Our standard estimated delivery timeframe is:

Order Processing: 1–3 business days.
Shipping Transit: 10–20 business days after dispatch.
Estimated Total Delivery: 11–23 business days.

These timeframes are estimates, not guaranteed arrival dates.

Customs clearance, remote delivery locations, carrier operations, weather conditions, and seasonal shipping volumes may affect delivery times.

For more information, please read our Shipping Policy.

8. How much does shipping cost?

Shipping charges depend on the destination, order details, and available shipping services.

The applicable shipping cost will be displayed at checkout before payment is completed.

Any applicable shipping promotions and their conditions will also be displayed where relevant.

9. Where does AERVAGO ship?

AERVAGO ships to destinations supported and displayed during checkout.

Available shipping services and delivery options may vary depending on your location and the products in your order.

Please enter your shipping address at checkout to see the available options.

10. How can I track my order?

When tracking information becomes available after dispatch, we will send it to the email address provided during checkout.

Please allow approximately 24–72 hours for tracking information to become available or for the carrier's tracking system to show its first update.

If you need help tracking your parcel, please contact us with your order number.

11. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will review your request based on the current fulfillment status of your order.

Changes or cancellations may not be possible once an order has entered fulfillment or has been dispatched.

If a cancellation is approved after payment has been collected, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.

12. What if my order arrives damaged, defective, incorrect, or incomplete?

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 calendar days after delivery whenever possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs or videos of the affected item, packaging, and shipping label where reasonably available.

We will review the issue and determine an appropriate resolution based on the circumstances and applicable consumer protection laws.

Depending on the situation, a resolution may include a replacement, refund, or another appropriate remedy.

Please keep the affected item and its packaging while we review your request, and contact us before returning anything.

The 7-day reporting period helps us investigate issues promptly. It does not eliminate mandatory consumer rights or remedies for defects discovered later.

For more information, please read our Return & Refund Policy.

13. What is the return window?

Eligible change-of-mind return requests must normally be submitted within 14 calendar days after delivery.

Returned items should be unused, in their original condition, and include supplied parts, accessories, and packaging where applicable.

Please contact our customer service team before sending any merchandise back so we can provide the appropriate return instructions and destination.

These voluntary return conditions do not replace mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.

For complete details, please review our Return & Refund Policy.

14. Who pays for return shipping?

Return shipping arrangements and applicable costs depend on the reason for the return and the circumstances of the request.

When you contact us, our customer service team will explain the applicable return arrangements before you send the merchandise.

For confirmed damaged, defective, or incorrectly supplied items attributable to us, we will explain the appropriate return or resolution arrangements.

Any mandatory return shipping reimbursement required by applicable law will take priority.

15. When will I receive my refund?

Approved refunds are normally issued within 5–10 business days after approval.

Refunds are generally returned to the original payment method where possible.

Please note that your bank, card issuer, or payment provider may need additional time to display the refunded amount in your account.

If your approved refund has not appeared after the stated processing period, please contact our customer service team.

Any shorter refund timeframe required by applicable law will take priority.

16. How can I contact AERVAGO?

Our customer service team is available to assist with product questions, order inquiries, shipping information, returns, and refunds.

Email: service@aervago.com

Customer Service Phone: +1 6612102818

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).

Response Time: We aim to respond within 24–48 hours. Response times may vary during public holidays or periods of high inquiry volume.

For existing orders, please include your order number and the email address used at checkout.

17. Store and Company Information

Operated by: Nanchang Quxun Labor Services Co., Ltd.

Business License Entity: Nanchang Quxun Labor Services Co., Ltd.