Shipping Policy

Last Updated: November 10, 2026

This Shipping Policy applies to orders placed through https://aervago.com.

At AERVAGO, we aim to provide clear shipping information so you can understand how your order is processed, shipped, and delivered. Please note that order processing and shipping are two separate stages.

1. Order Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Processing time includes order verification, preparation, and fulfillment arrangements. If an item requires additional preparation time, any applicable lead time will be communicated before purchase or when relevant.

If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

2. Shipping and Estimated Delivery Time

Our standard shipping transit time is estimated at 10–20 business days after dispatch.

The estimated overall delivery period is:

• Order processing: 1–3 business days

• Shipping transit: 10–20 business days

• Estimated total delivery time: 11–23 business days

These timeframes are estimates, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, customs clearance, carrier operations, weather conditions, remote delivery locations, public holidays, and seasonal shipping volumes.

3. Shipping Costs

Shipping charges depend on the destination, order details, and available shipping services.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

If a shipping promotion applies, its conditions and eligibility will be presented where applicable.

Any applicable taxes collected by the store will be displayed during checkout. Import duties, customs fees, or other destination-specific charges not collected at checkout may be subject to local regulations and the applicable delivery arrangements.

If you have questions about potential additional charges, please contact us before placing your order.

4. Shipping Destinations and Fulfillment

AERVAGO ships to destinations supported and displayed during checkout.

Depending on product availability and destination, orders may be fulfilled through different fulfillment partners.

If an order contains multiple items, they may be shipped separately and may arrive at different times.

Please note that our registered business address is not necessarily a fulfillment warehouse or merchandise return facility. Customers should contact our support team before sending any return.

5. Order Tracking

When tracking information becomes available after dispatch, we will send it to the email address provided during checkout.

Please allow approximately 24–72 hours for tracking information to become available or for the carrier's tracking system to show its first update.

If your tracking information has not updated for an extended period, please contact us with your order number.

Please review your shipping address carefully before completing payment. If you notice an address error, contact us as soon as possible.

Address changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

6. Delayed, Missing, Damaged, or Incorrect Orders

If your order is significantly delayed, appears to be missing, arrives damaged, or contains incorrect or missing items, please contact us for assistance.

For damaged, incorrect, or missing items, please contact us within 7 calendar days after delivery.

When contacting us, please provide:

• Your order number.

• Your tracking number, if available.

• A clear description of the issue.

• Relevant photographs of damaged or incorrect items, where applicable.

For parcels marked as delivered but not received, we may ask you to check with household members, neighbors, or the carrier where appropriate.

We will review reported delivery and fulfillment issues and work with the relevant carrier or fulfillment partner to investigate.

Where an order is confirmed to have been lost, damaged, or incorrectly fulfilled, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

7. Contact Us

If you have questions about shipping, delivery, or order tracking, please contact our customer service team.

Email: service@aervago.com

Customer Service Phone: +1 6612102818

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).

Response Time: We aim to respond within 24–48 hours. Response times may vary during public holidays or periods of high inquiry volume.

8. Store and Company Information

Operated by: Nanchang Quxun Labor Services Co., Ltd.

Business License Entity: Nanchang Quxun Labor Services Co., Ltd.

Email: service@aervago.com

Customer Service: +1 6612102818

Registered Address: Room 102-2, Building 16, Hengda Yujing Residential Community, No. 218 Aihu Road, Nanchang High-tech Industrial Development Zone, Nanchang, Jiangxi, China.

Website: https://aervago.com