Return & Refund Policy

Last Updated: November 11, 2026

At AERVAGO, we want customers to have clear information about returns, refunds, cancellations, and order-related issues involving our furniture and home products.

Please review this policy before placing an order. For assistance, contact service@aervago.com.

1. Standard Return Period

Eligible standard return requests must be submitted within 14 calendar days after delivery.

The 14-day return period begins on the date the order is delivered.

Please contact our customer service team within this period and provide your order number and reason for the return.

2. Standard Return Eligibility

To help us review your request, please provide:

• Your order number.

• The email address used to place the order.

• The product name.

• The reason for the return.

• Relevant photographs or other supporting information when appropriate.

Eligible products should generally be unused, in their original condition, and include the original packaging, supplied parts, accessories, and hardware where reasonably possible.

For furniture and larger home products, please retain the original packaging where possible, especially when the item may need to be shipped back.

Reasonable inspection of an item is permitted. Products showing damage, substantial use, unauthorized modification, or missing components may require additional review.

These conditions do not restrict your rights regarding defective, damaged, incorrect, or materially misdescribed products under applicable law.

We will review your request and provide the applicable return instructions.

Please do not send any item back before receiving return authorization and the designated return address from our customer service team.

3. Return Shipping Costs

Standard Returns – Customer Responsibility

For eligible standard returns due to personal reasons, including change of mind, personal preference, or selecting the wrong size, colour, or style, the customer is responsible for the reasonable return shipping costs, where permitted by applicable law.

For large or bulky furniture and home products, return shipping costs may vary depending on the item's size, weight, destination, and carrier service.

Customers are responsible for reviewing the applicable return shipping arrangements before sending an item back. Our customer service team will provide the designated return address and instructions before the return is arranged.

Returns Due to AERVAGO's Error – Our Responsibility

If a return is necessary because of an issue attributable to AERVAGO, we will cover reasonable return shipping costs.

This includes:

• Incorrect items shipped.

• Products damaged during fulfillment or delivery.

• Confirmed product defects.

• Products materially different from their published descriptions due to an error attributable to us.

For large or bulky furniture items, our customer service team will coordinate the appropriate return or collection arrangements.

Important Return Instructions

Please contact our customer service team before arranging or paying for return shipping. Do not send merchandise without receiving return authorization and the designated return instructions.

Our registered business address is not a return address unless we specifically confirm otherwise.

Nothing in this section excludes, restricts, or replaces any mandatory consumer rights or remedies under applicable law.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 calendar days after delivery whenever possible.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the affected product.

• Photographs of the outer packaging and shipping label where reasonably available.

For furniture products, photographs showing the damaged area, affected components, and packaging can help us investigate the issue.

We will review the information and advise on an appropriate resolution.

Depending on the circumstances and applicable law, this may include:

• Replacement of the affected product or component.

• Repair where appropriate.

• A full refund.

• Another suitable remedy required or permitted by applicable law.

Where the issue is attributable to AERVAGO, we will cover reasonable return shipping costs where a return is necessary.

Please keep the affected product and its packaging while we review your request. Contact us before returning anything.

The 7-day reporting period helps us investigate issues promptly. It does not limit mandatory consumer rights or remedies for defects discovered later.

5. Products That Differ Materially from Their Description

If an item is materially different from its published description or specifications, please contact us within 7 calendar days after delivery whenever possible.

This may include significant discrepancies involving:

• Product dimensions.

• Product materials.

• Product colour or finish.

• Included components or accessories.

• Product model or selected variant.

Please provide relevant photographs or other supporting details so that we can review the matter.

If the discrepancy is attributable to an error in our product listing or fulfillment, we will review the issue and provide an appropriate remedy.

Where a return is necessary because of an issue attributable to us, we will cover reasonable return shipping costs.

Your rights under applicable consumer protection laws remain unaffected.

6. Refund Processing

Once a refund has been approved, we generally process it within 5–10 business days.

The time required for funds to appear in your account may also depend on your payment provider, bank, or card issuer.

Approved refunds will generally be issued to the original payment method unless otherwise required by applicable law or agreed with you.

Any shorter refund timeframe required by applicable law will take priority.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation requests are subject to the current order processing and fulfillment status.

Cancellation may not be possible once an order has entered fulfillment or has been dispatched.

If the order has already been dispatched, the applicable return process may apply.

If a cancellation is approved after payment has been collected, any applicable refund will be handled in accordance with this policy and applicable law.

8. Shipping Address Changes

If you need to change your shipping address, please contact us as soon as possible with your order number and the correct address.

We will review the request and make the change where the order has not progressed beyond the stage at which an address modification is possible.

Address changes cannot be guaranteed after an order has been packed, dispatched, or transferred to the carrier.

9. Exchanges and Replacement Parts

If you would like to exchange an eligible item or need assistance with a missing or damaged furniture component, please contact our customer service team.

Exchange requests are subject to product availability and applicable return conditions.

For furniture products, replacement parts or components may be considered where appropriate and available.

Where an issue is attributable to AERVAGO, we will explain the applicable replacement, return, or shipping arrangements.

10. Refund Delays

If you have not received an approved refund after the stated processing period, please first check with your payment provider or financial institution.

If you still need assistance, contact us with your order number.

11. Contact Us

For return, refund, cancellation, or order-related requests, please contact:

Operated by: Nanchang Quxun Labor Services Co., Ltd.

Business License Entity: Nanchang Quxun Labor Services Co., Ltd.

Email: service@aervago.com

Customer Service: +1 6612102818

Registered Address: Room 102-2, Building 16, Hengda Yujing Residential Community, No. 218 Aihu Road, Nanchang High-tech Industrial Development Zone, Nanchang, Jiangxi, China.

Website: https://aervago.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).

Response Time: We aim to respond to customer service inquiries within 24–48 hours.

Nothing in this policy excludes, restricts, or replaces any mandatory rights or remedies you may have under applicable consumer protection laws.

Thank you for choosing AERVAGO.